By installing the latest firmware, you can benefit from our most recent developments and your EFOY Pro fuel cell is always kept up-to-date. The update is simple and uncomplicated.
Do you receive a message from your fuel cell and want to know what it means?
Service enquiries
Service Center Brunnthal
Mon – Thurs 09:00 – 17:00,
Fri 09:00 – 14:00.
Please contact our service team to arrange an appointment.
Do you have a specific question about your product or would you like to send it to our technical service? Then simply fill out our service request form.
For customers in North America:
Hotline: 1 800 565 743 1
Email: [email protected]
SFC Energy AG grants a warranty for your EFOY Pro fuel cell. Detailed information about the warranty in your country can be found here or in our downloads.
Thanks to the EFOY Energy Calculator you can calculate precisely your demand for energy and you receive a recommendation which EFOY fuel cell will be the appropriate one for you.
All answers to typical questions can be found in our FAQ section: warranty and repair, installation, fuel cartridges, temperature etc.
Flyers, certificates, data sheets, instructions, warranty conditions, etc. can be found in our download area.
Control your EFOY fuel cells comfortably via remote access using the EFOY Cloud App.
EFOY Videos
The EFOY Pro Fuel Cell is the perfect power generator for a wide range of stationary and mobile industrial applications. The solution generates power reliably for weeks and months and minimises the number of user interventions. Watch the video to discover the many advantages and applications for yourself.
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EFOY Hydrogen provides reliable, powerful and uninterrupted climate-neutral energy for all applications in the high power range. Experience the power of EFOY Hydrogen.
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Discover the advantages of the EFOY fuel cell over conventional diesel generators now in our comparison video.
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Annual CO2 savings
Compared to a conventional diesel generator, for example, a 5 kW hydrogen fuel cell energy solution saves up to 45.6 tons of CO2 based on an assumed annual demand of 43,800 kilowatt hours (kWh). This corresponds to the driving perfomance of a diesel-powered car of about 250,000 kilometers.
EFOY Tutorials
Find out how you can create your EFOY Cloud account in just a few clicks and operate your fuel cells easily from anywhere.
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Watch our tutorial on how to setup your EFOY and EFOY Pro for the first time. We show you what you need to pay attention to in order to connect your EFOY correctly.
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In this tutorial we will show you step by step how to easily refill the EFOY service fluid. The service fluid is only required if your fuel cell explicitly draws attention to it with a notice. This may be the case, for example, after the EFOY has not been used for a long time.
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Dear SFC customer,
our technical service can currently only be reached via our contact form below.
Thank you for your understanding!
Hotline throughout North America
Mon to Fri 8 am to 4:30 pm MST
E-mail contact North America
Individual advice, update service, review of the installation situation or repairs: Just make an appointment!
EFOY Pro Newsletter
You will always be up-to-date with the EFOY Pro Newsletter. Subscribe now and be the first to know when there is any news!
